All repairs require a non-refundable deposit of $35.00 plus shipping (unless local pickup). The repair will be evaluated and an estimate will be emailed to you along with an invoice if applicable. Once paid, repair goes into pending. Please allow up to 6 weeks for return. Upon completion, you will be emailed tracking info for the return of your piece. Missing pearls will require an additional charge. Repairs include new leather, leather conditioning, and cleaning. Please ship in appropriate packaging to protect piece along with completed Repair Form found here.